Privacy Policy

Chalet Elati
ELATI ARKADIAS
Phone: 2795 022900
Email: chaletelati@gmail.com

1. Introduction

Chalet Elati is committed to protecting the privacy of its visitors. This Privacy Policy describes how we collect, use, store and protect your personal data in accordance with the General Data Protection Regulation (GDPR - EU 2016/679) and Greek law.

2. Data Controller

The controller of your personal data is Chalet Elati, based in Elati, Arcadia. For any questions regarding the processing of your personal data, you can contact us at 2795 022900 or via email at chaletelati@gmail.com.

3. What Data We Collect

We collect and process the following personal data:

3.1 Reservation Data

  • Full Name
  • Contact information (phone, email, address)
  • Dates of stay
  • Number of Visitors
  • Special Preferances or demands

3.2 Payment Data

  • Payment details (via secure third-party systems)
  • Pricing details

3.3 Contact Data

  • Correspondence via email, telephone or contact form
  • Questions or requests you submit

3.4 Technical Data

  • IP Adress
  • Type and Version of your Browser
  • Website navigation data (cookies)

4. Purpose of Data Processing

We process your personal data for the following purposes:

  • Reservation management: Confirm and manage your reservation
  • Services: Service during your stay
  • Contact: Answering your questions and requests
  • Invoicing: Issuance of documents and compliance with tax obligations
  • Service improvement: Analysis and improvement of our services
  • Legal obligations: Compliance with tax and other legislation

5. Legal Basis for Processing

The processing of your data is based on the following legal bases:

  • Contract execution: For the provision of accommodation services
  • Consent: To send informational messages (where required)
  • Legal Interest: To improve our services
  • Legal Obligation: To comply with tax and other legal obligations

6. Data Sharing

Your personal data is not sold, rented or shared with third parties, except in the following cases:

  • Service providers: Partners who help us operate the business (e.g. reservation systems, payment processors)
  • Legal requirements: When required by law or following a court order
  • Tax authorities: To comply with tax obligations

All of our third-party partners are contractually bound to the protection of your data.

7. Data Retention Period

We retain your personal data for as long as necessary:

  • Booking details: Up to 5 years from the completion of the residence (tax obligations)
  • Contact data: Until your request is resolved
  • Marketing data: Until you withdraw your consent

8. Your Rights

According to the GDPR, you have the following rights:

  • Right of access: Request information about the data we hold about you
  • Right to correction: Request the correction of inaccurate data
  • Right to erasure: Request the deletion of your data
  • Right to restriction: Request restriction of processing
  • Right to portability: Get your data in a structured format
  • Right to object: Object to the processing of your data
  • Right to withdraw consent: Withdraw your consent at any time

To exercise any of the above rights, please contact us at chaletelati@gmail.com or by phone at 2795 022900.

9. Data Security

We take appropriate technical and organizational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. Among other things:

  • Data encryption during transmission (SSL)
  • Limited access to data only to authorized personnel
  • Regular system security updates

10. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files that are stored on your device. We use:

  • Necessary cookies: For the operation of the website
  • Detailed cookies: To understand the use of the website
  • Functional cookies: To remember preferences

You can manage your cookie preferences through your browser settings.

11. Links to Third Parties

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of each website you visit.

12. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy. Any changes will be posted on our website. Your continued use of our services following any modifications constitutes acceptance of the updated policy.

Latest update: November 2025

13. Submitting a Complaint

If you believe that your rights have been violated, you have the right to file a complaint with the Personal Data Protection Authority:

Personal Data Protection Authority
Kifisias 1-3, P.C. 115 23, Athens
Tel: 210 6475600
Email: contact@dpa.gr
Website: www.dpa.gr

14. Contact

For any question or request regarding the processing of your personal data:

Chalet Elati
ELATI ARKADIAS
Phone: 2795 022900
Email: chaletelati@gmail.com

By submitting your personal information and using our services, you declare that you have read, understood and accept this Privacy Policy.